Additional Services

Additional Services

Telebraille

People with a visual disability can use relay services by using a specially-equipped Telebraille TTY device. The text automatically comes across at a reduced speed on a Telebraille call, regardless of how fast the Relay Operator types. This allows Telebraille users to read at a comfortable pace. Callers can request an increase in the text pacing.

ASCII Split Screen

ASCII Split Screen is designed to allow high-speed ASCII computer users and the Relay Operator to type and communicate more clearly and quickly. It also allows the user to see both parties' responses on the screen at the same time. To use this ASCII Split Screen the user can call Relay Colorado on a personal computer using modem software that supports split-window displays.

With this split-screen technology, one window displays the ASCII user's text and the other window displays the Relay OPRs text. When either party types, text will appear in the associated window, even if both callers type at the same time.

What equipment do I need to use this service?

• A personal computer and high-speed modem
• Modem software that supports a split-screen display
• A transmission speed of 1200 baud or higher using modem settings of Full Duplex, Non-Host, or Local-Echo-On mode. Users are responsible for setting up their own ASCII equipment and software. For specific instructions on modem settings, please contact the modem's manufacturer.

Answering Machine/Voice Mail Retrieval

TTY users can ask that Colorado Relay retrieve messages from their voice answering machines or voicemail. To request answering machine retrieval, type "AMR" with instructions or password and then "GA." The Relay Operator will type, "PLS PLACE YOUR HANDSET NEXT TO YOUR ANS MACHINE AND TURN ON GA." Place your handset on the speaker part of the answering machine until all messages have been retrieved. Then place the handset back on the TTY and type "GA." The Relay Operator will type your messages. To request voice mail retrieval, type the phone number you wish to call with your password or special instructions and then "GA."

900 Services

To make 900 service number calls, dial 1-900-646-3323 to connect with Relay Colorado. The Relay Operator will then dial the requested outbound 900 service number. There is no charge to connect to the 900 relay number. Billing or charges will begin upon connection to the 900 service number, and rates vary depending upon the 900 service number called. Remember, you are responsible for any 900 service number call charges. To end or avoid charges, disconnect your call immediately. If you wish to block 900 service number calls placed through Relay Colorado, please call Customer Service at 1-800-676-3777 TTY/Voice, and request a block on 900 service number calls.

Emergency 9-1-1

In case of emergency, relay users should call the TTY-equipped 9-1-1 Center or emergency services center in their community. Relay Colorado can process emergency calls but they may take longer to get through. For more information on how to obtain emergency numbers in your area, call Customer Service at 1-800-676-3777 TTY/Voice.

Supplemental Services International Access

Relay is available from anywhere in the world to place and receive international calls in either English or Spanish. Callers located outside the United States can use relay services just as easily as if they were stateside by using the international access number, 1-605-224-1837. You can also dial 7-1-1 to place an international call from the United States. Long distance billing will begin upon connection to a phone number outside of the United States.

TTY Public Payphones

The Federal Communications Commission (FCC) issued an order outlining an interim plan for access to public payphone service through relay services.

The order states that:

• All local calls from TTY payphones are free of charge.
• Toll calls can be billed through calling cards and prepaid cards.

• TTY users who wish to use a coin TTY payphone can use Relay Colorado to assist in connecting calls. There are several ways to bill non-local calls: Collect, Third party, Calling card and Prepaid card

Directory Assistance

Relay Colorado will relay Directory Assistance (DA) calls between TTY users and the Local Exchange Carrier (LEC) DA operator. Once the caller makes the DA request, the Relay Operator will contact the appropriate DA operator. After obtaining the number, the call may choose to place the call through relay or dial it directly TTY to TTY.

Answering Machine Retrieval

TTY users can request the relay service to retrieve messages from their answering machines or voice mail. To request answering machine retrieval, type “AMR” with instructions or password and then “GA”. The Relay Operator will notify you to place your handset next to your answering machine and turn it on. The Relay Operator will then type your messages. To request voicemail retrieval, type the phone number you wish to call with your password. The Relay Operator will then type your messages.

Turbo Code®

Turbo Code allows TTY users to send and receive text characters as fast as they can type. Because callers are in control of text display, they can carry on a more natural conversation—even interrupting one another if they want to.

Enhanced Turbo Code® (E-Turbo™)

With E-Turbo, you don’t have to go through a Relay Operator to set up your calls. TTY users can simply press the “relay” key, then enter the telephone number of the other party. E-Turbo includes a dial-through feature that allows relay users to save customized calling preferences.