CapTel phone users place a call the same way they would when using a traditional phone - by dialing the number directly. The CapTel phone automatically connects to the captioning relay center for Relay Colorado as you dial. When the person you're calling answers, you hear everything that he/she says, just like a traditional phone call. Behind the scenes, a specially-trained operator at the CapTel relay center transcribes everything the other party says to you into written text (captions) using the very latest in voice recognition technology. The captions appear on a bright, easy-to-read display window built into your CapTel phone. Since the captions appear almost simultaneously following the spoken word, CapTel phone users can understand everything that is said - either by hearing it or by reading it.
Talking with my Grandmother is as easy as talking with my friends. It makes it easy for both of us.
In order for you to receive captions on an incoming call, the person calling you should first dial the CapTel relay service toll free at 877-243-2823 and then enter your phone number. Give them to people who call you frequently. When you receive a call on your CapTel phone, simply pick up the handset. If the incoming call was not placed through the CapTel center, the call will not be captioned. "Call Me" cards that list the toll free CapTel service number are included with every CapTel phone.
No. The CapTel phone includes a customized, built-in display screen to show the captions properly as well as highly sophisticated electronics and software to handle both voice and text signals. Captions cannot be displayed on a regular telephone.
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NOTE: Free CapTel phones are available to all federal employees (active and retired), Veterans, and U.S. Tribal Members. Go to the Federal Relay Web Site.
Like standard CapTel, 2-line CapTel gives you live captions of everything your caller says during a phone conversation. You can hear the caller and read captions of what they say. With 2-line CapTel, the conversation is carried on one telephone line and the captions are provided on a second line. This gives 2-line CapTel users the ability to caption any phone call - incoming or outgoing - at any point in the conversation. Two-line CapTel also supports enhancements that users have purchased from their telephone service, including call-waiting.
With Two-Line CapTel, friends, family and business associates can dial your number directly-without dialing an 800 number first!
| Feature | 2-Line CapTel | Captel |
|---|---|---|
| Receive captions automatically on incoming calls | Yes | No |
| People can dial your number directly instead of an 800 number | Yes | No |
| Turn off captions during a call | Yes | No |
| Join a CapTel call in progress from another extension in your home without disrupting the call | Yes | No |
NOTE: For more detailed information about CapTel features and updated newsletter about CapTel Service go to www.captionedtelephone.com