Customer Database Profile
Speed up call processing and ensure that your preferred long distance carrier is used each time.Get Connected!
A Customer Database Profile stores an individual relay user's call preferences. This speeds up call processing and ensures that the customer's preferred long distance carrier is used each time a call is made. The profile contains specific information about the individual caller and how the caller prefers to communicate. Each time a caller uses relay, the Relay Operator can access the profile and conduct the call according to the customized preferences.
- Communication style
- Request a male or female operator
- Call instructions
- Caller greeting
- Frequently dialed numbers
- Call blocking or restrictions
- Local and long distance service provider
You can set up your Customer Database Profile by contacting Customer Service at 1-800-676-3777 (TTY/Voice). Representatives will take your request and can set up your profile while you are on the phone or send you a form to complete. They are also available to answer any questions you may have.
Relay Service Customer Profile Database Form
(Microsoft Word file, 87.5 KB)
After you finish filling out the form, please mail it to:
Relay Colorado Customer Service
P.O. Box 29230
Shawnee Mission, KS
66201-9230
Or fax the form to:
1-877-877-3291