Order A CapTel^® Phone

What Equipment & Services are Needed?

1. A Captioned Telephone (CapTel^®)

A specialized telephone designed specifically to interact with the CapTel^® Captioning Service in order to display captions. The telephone does not, all by itself, translate spoken words into written captions. It can also be used as a traditional amplified telephone, without the captions feature.

2. CapTel^® Captioning Service 877.243.2823

The CapTel^® Captioning Service transcribes the caller’s spoken words into written captions, which appear on the CapTel^® phone display. The cost of the captioning service is covered by Telecommunications Relay Service (TRS) funds as part of Title IV of the Americans with Disabilities Act (ADA).

3. Spanish-to-Spanish Captioning 866.217.3362 is available upon request. Please visit the web site for more information.

Telephone Line Requirements:

CapTel^® requires connection to a standard analog telephone line (or analog port), such as is commonly found in households. You cannot connect CapTel^® to a digital telephone line (as is sometimes found in offices) or to any other non-analog telephone line. Users in an office environment should check with their telephone administrator to make sure an analog port is available. DSL (Digital Subscriber Line) users can connect a CapTel^® phone if an appropriate inline filter is installed between the phone jack and the CapTel^® phone. Inline filters are commonly available from the DSL provider.

Relay Colorado Makes it Possible with CapTel^® the telephone that shows you captions.

I understand that I can return the phone anytime within three months (90 days) to receive a full refund. Offer not valid in other states. * This special offer is limited to one phone per household.

Contacting CapTel^® Customer Service If you have any questions, please call CapTel^® Customer Service:

Contact Sprint CapTel^® Customer Service

• Phone: 1-888-269-7477 V/TTY
• Address: CapTel^® Customer Service, 450 Science Drive, Madison WI 53711
• Fax: 1-608-238-3008
• Email: captel@captel.com
• CapTel^® availability by state

Related Links

• Federal CapTel^®
• More CapTel^® Information
• More 2-Line CapTel^® Info

CapTel^® is a registered trademark of Ultratec, Inc.

Reminder: the CapTel^® phone requires a standard analog telephone line to operate. Damage to the CapTel^® phone may result if plugged into a digital telephone line unless an appropriate filter is used. Using CapTel^® over VOIP (voice over internet protocol) is not recommended.

To request Spanish CapTel^® Materials click here.

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