Our Services

Relay Colorado – 711

What is Relay or 7-1-1?

Relay Colorado allows hearing individuals to phone people with a hearing loss or a people with speech disability–and the other way around. We provide free, anytime access to a world of personalized relay choices. Call anyone you want, whenever you like, in the way that’s best for both parties. And, rest assured, relay calls are completely confidential and no records of any conversations are maintained. Relay Colorado is a free service available 24 hours a day, 7 days a week. (Long distance or toll calls placed through relay are billed by your long distance carrier.)


Relay Colorado is provided by Sprint Relay under contract agreement with Colorado Public Utilities Commission.

How Does Relay Work?

When someone is deaf, deaf-blind, hard-of-hearing or has a speech disability, a TTY device (text telephonetel) is an ideal way to communicate over the phone. A Relay Operator (OPR) is on the line to relay the conversation between the hearing person and the TTY user. The hearing person speaks from a standard telephone and the Relay Operator types the spoken words for display on the TTY user’s screen. The TTY user reads the words and types a reply. The Operator then reads the reply to the hearing person. In this way, the parties can easily converse back and forth with one another.



711 is the statewide telephone relay number that connects standard (voice) telephone users with deaf, deaf-blind, hard-of-hearing, and/or speech-disabled people who use text telephones (TTYs). Relay users can now simply dial 711 to connect with Relay Colorado. This allows easier access, particularly for less experienced relay users such as businesses, children, or friends and family of TTY users.



Occasionally, people who try to place relay calls from a corporate office or hotel room using the 711 number may experience difficulties. This may be because the number has not been programmed into the internal telephone system (e.g., PBX or Centrex). Contact your office administrator or local telephone service provider to ensure that the 711 service is available.