Captel Support

24/7 support for all CapTel phones

Customer Service:

888-269-7477 (Voice)

866-670-9134 (Español:)

608-204-6167 (Fax)

CapTel@CapTel.com (Email)

Request Training or Demonstration

CAPTEL: FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. IP Captioned Telephone Service may use a live operator. The operator generates captions of what the other party to the call says. These captions are then sent to your phone. There is a cost for each minute of captions generated, paid from a federally administered fund. No cost is passed on to the CapTel user for using the service. Although IP Relay, Fed IP & CapTel can be used for emergency calling, such emergency calling may not function the same as traditional 911/E911 svcs. T-Mobile is not responsible for any damages resulting from errors, defects, malfunctions, interruptions, or failures in accessing or attempting to access emergency svcs through IP Relay, Fed IP, & CapTel. T-Mobile, the T Logo, Magenta and the magenta color are registered trademarks of Deutsche Telekom AG. © 2021 T-Mobile USA, Inc. CapTel is a registered trademark of Ultratec, Inc. All other marks are property of their respective owner.

Relay Colorado services is provided by Sprint under contract agreement with Colorado Public Utilities Commission (CPUC). Relay Colorado is funded by surcharge established by the CPUC.

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