A person who is Deaf, DeafBlind, Hard of Hearing or has a speech disability can use a TTY to type their message, which is read aloud to the other caller by the Communications Assistant. The Communications Assistant types the spoken message of the hearing caller to the TTY user. Based on the TTY user’s preference, Communications Assistant may adjust the text transmission speed from 5 words per minute (WPM) to 60 WPM.
How Does TTY Relay Work?
TTY user dial the TTY number, 711 or 800-659-2656. Relay Colorado will answer.
Type in the area code and telephone number you wish to call and type “GA” (Go Ahead.) The Communications Assistant dials the number and connects to the other party.
You type your conversation to the Communications Assistant. Remember to type “GA” (Go Ahead) at the end of each message.
The Communications Assistant then voices your typed message to the other party.
After you type “GA”, it is the other party’s turn to respond.
The Communications Assistant relays the other party’s spoken words by typing them back to you.
Video : TTY
Relay Colorado Customer Profile
The Relay Colorado Customer Profile form allows consumers to list their preferences for calls, such as:
- Frequently dialed numbers
- Emergency numbers
- Preferred gender of Communication Assistant
- Announcing relay service
As a consumer, you have flexibility in updating your preferences at any time.
Click here to learn how to set up your user account.