Standard telephone user can easily initiate calls to people with hearing loss or speech disabilities who use teletypewriter (TTY) or voice carry-over (VCO or CapTel) phones.

The relay service offers two ways to connect two callers through a Communications Assistant. Select each of two ways for more information:

How to Contact a Person Who Uses a Teletypewriter (TTY)

  • 1

    Dial 711 (or 1-800-659-3656). Give the Communications Assistant the area code and telephone number you wish to call and any further instructions

  • 2

    The Communications Assistant will process your call. When the TTY caller answers the call, the Communications Assistant will type what you say to the TTY caller. Make sure to say “Go Ahead” when it’s the TTY caller’s turn to respond.

  • 3

    The TTY caller will read what was said on the device. The Communications Assistant will then read aloud everything the TTY caller types to you.

Tips for Hearing Callers:

  • Be sure to talk directly to your caller.
  • Avoid saying “tell him” or “tell her.”
  • Say “GA” or “Go Ahead” at the end of your response.

Video : Voice Caller